These Terms of Service ("Terms") govern your access to and use of Reacherly ("Service", "we", "us"), operated from Jordan. By creating an account or using the Service, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old and legally able to enter into contracts to use Reacherly. By using the Service, you represent that you meet these requirements. If you use Reacherly on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
2. Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at bk@reacherly.com if you suspect unauthorized access.
3. Acceptable use
You agree not to use Reacherly to:
- Send unsolicited bulk messages ("spam") in violation of anti-spam laws (including CAN-SPAM, CASL, GDPR)
- Send messages to individuals who have opted out or unsubscribed
- Contact people through channels where you have no legitimate basis (business relationship, consent, or lawful interest)
- Impersonate any person or entity, or misrepresent your affiliation
- Send content that is fraudulent, deceptive, defamatory, obscene, or illegal
- Distribute malware, viruses, or attempt to interfere with the Service
- Attempt to gain unauthorized access to any part of the Service or other users' accounts
- Scrape, resell, or redistribute Reacherly's services or data
- Violate any third-party terms (Gmail, LinkedIn, WhatsApp) when using integrations
4. Your responsibility for prospect data
You represent and warrant that you have a lawful basis (consent, legitimate interest, or other lawful ground under applicable law) to contact every person you upload to Reacherly. You are the "data controller" for prospect information you provide; Reacherly acts as a "data processor" on your behalf.
You are solely responsible for compliance with laws governing your outreach — including anti-spam, data protection (GDPR, CCPA), and industry regulations applicable to your business.
5. Third-party integrations
Reacherly integrates with Gmail, LinkedIn, WhatsApp Business API, Slack, and other services. Your use of these integrations is also subject to those third parties' terms. You are responsible for maintaining valid authorization and complying with their policies (including LinkedIn's User Agreement, WhatsApp Business Policy, and Google's API terms).
6. Fees and payment
Some Reacherly plans require payment. Subscription fees are billed in advance and are non-refundable except as required by law. We may change pricing with reasonable notice; changes will not affect the current billing period. Non-payment may result in suspension or termination of your account.
7. Intellectual property
Reacherly and its underlying technology, branding, and content are owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You retain ownership of the content you upload (prospect lists, campaign copy, messages).
8. Termination
You may terminate your account at any time from your account settings. We may suspend or terminate your account without notice if you violate these Terms, engage in abusive use, or expose us to legal liability. Upon termination, your right to use the Service ends. We will delete your data in accordance with our Privacy Policy.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE ANY SPECIFIC OUTCOME (INCLUDING REPLIES, MEETINGS BOOKED, OR SALES). YOU USE THE SERVICE AT YOUR OWN RISK.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REACHERLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR REPUTATION. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You agree to indemnify and hold Reacherly harmless from any claims, losses, or damages (including legal fees) arising from your violation of these Terms, your outreach activity, your prospect data, or your use of the Service in violation of any law.
12. Governing law
These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in Amman, Jordan, unless applicable consumer protection law provides otherwise.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms? Email bk@reacherly.com.